Course curriculum

    1. Welcome to the Saint John Region Welcome Ambassador Training Program!

    2. Pre-Training Survey

    1. Customer Service Basics

    2. Professionalism

    3. Professionalism - In Video Question

    4. Professionalism - In Video Question

    5. Professional Appearance

    6. Working with Others

    7. Effective Communication - Listening

    8. Effective Communication - Speaking

    9. Non-Verbal Communication

    10. Non-Verbal Communication - In Video Question

    11. Non-Verbal Communication - In Video Question

    12. Phone and Email Communications

    13. Stay, Play & Return

    14. Visitor Servicing

    15. Qualifying Questions

    16. Qualifying Question - In Video Question

    17. Qualifying Question - In Video Question

    18. Positive Stories

    19. Service Recovery

    20. Outside the Saint John Region

    21. Stay Informed

    22. Stay Informed - In Video Question

    23. Stay Informed - In Video Question

    24. Freebies

    25. More Pro Tips

    26. Customer Service Exam

    1. Regional Tourism Information

    2. Saint John Region

    3. Welcome Centres

    4. Common Facts

    5. Common Facts - In Video Question

    6. Common Facts - In Video Question

    7. City of Firsts

    8. General Information Exam

    9. Tools & Technologies

    10. Printed Visitor Collateral

    11. Printed Visitor Collateral - In Video Question

    12. Printed Visitor Collateral - In Video Question

    13. DiscoverSaintJohn.com

    14. Social Media

    15. Other Tools & Technologies

    16. Tools & Technologies Exam

    17. Bay of Fundy

    18. Bay of Fundy - In Video Question

    19. Bay of Fundy - In Video Question

    20. Reversing Falls Rapids

    21. Reversing Falls Rapids - In Video Question

    22. Reversing Falls Rapids - In Video Question

    23. Reversing Falls

    24. Reversing Falls - In Video Question

    25. Reversing Falls - In Video Question

    26. Fundy-St. Martins

    27. Fundy Trail Provincial Park

    28. Bay of Fundy Exam

    29. Port Saint John

    30. Cruise Saint John

    31. Cruise Exam

    32. History & Culture

    33. Saint John City Market

    34. Carleton Martello Tower National Historic Site of Canada

    35. Place Fort La Tour

    36. Saint John Jewish Historical Museum

    37. Loyalist House

    38. Quaco Museum

    39. Other Niche Museums

    40. Historic Churches & Cemeteries

    41. Historic Churches & Cemeteries - In Video Question

    42. Historic Churches & Cemeteries - In Video Question

    43. First Nations Storytellers

    44. Walking Tours

    45. History & Culture Exam

    46. Art

    47. Murals & Sculptures

    48. Sculpture Saint John International Sculpture Trail

    49. Quilt Barn Tour

    50. Quilt Barn Tour- In Video Question

    51. Quilt Barn Tour - In Video Question

    52. Galleries & Studios

    53. Art Exam

    1. The Great Outdoors

    2. Rockwood Park

    3. Dominion Park

    4. Irving Nature Park

    5. Stonehammer UNESCO Global Geopark

    6. Harbour Passage

    7. Exploring Waterways

    8. Exploring Waterways - In Video Question

    9. Exploring Waterways - In Video Question

    10. Hiking

    11. Golf

    12. Winter

    13. The Great Outdoors Exam

    14. Family Fun (1/2)

    15. Family Fun - In Video Question

    16. Family Fun - In Video Question

    17. Family Fun (2/2)

    18. Family Fun Exam

    19. Food & Drink

    20. Food & Drink (1/2)

    21. Food & Drink - In Video Question

    22. Food & Drink - In Video Question

    23. Food & Drink (2/2)

    24. Taste of the Region Tours

    25. Food & Drink Exam

    26. Retail (1/2)

    27. Retail (2/2)

    28. Retail Exam

    29. Festivals & Events

    30. Imperial Theatre

    31. Gallery Hops

    32. Ribfest 506 Saint John

    33. AREA 506 Waterfront Container Village

    34. Boxcar Country Music Festival

    35. AREA 506 Festival

    36. AREA 506 Festival - In Video Question 1

    37. AREA 506 Festival- In Video Question 1

    38. Fundy Sea Shanty Festival

    39. Fundy Fringe Festival

    40. Third Shift

    41. Saint John Seaglass Festival

    42. Moonlight Bazaar

    43. KV Music Fest

    44. Uptown Sparkles

    45. Farmers Markets

    46. Events Calendar

    47. Festivals & Events Exam

    48. Accommodations

    49. City Centre Accommodations

    50. Other Hotels & Motels

    51. Inns and Bed & Breakfasts

    52. Accommodation - In Video Question

    53. Accommodation - In Video Question

    54. Cottages & Cabins

    55. Camping & Glamping

    56. Camping & Glamping - In Video Question 1

    57. Camping & Glamping - In Video Question 1

    58. Pro Tips

    59. Accommodations Exam

    1. Introduction to No Wrong Door Service

    2. Welcome Centres

    3. Why Saint John?

    4. Strategically Located

    5. Door To Shore

    6. Economy & Employment

    7. Development Projects

    8. Vibrant Lifestyle

    9. Active Lifestyle

    10. Entrepreneurial Support

    11. Newcomer Resources

    12. Newcomer Resources - In Video Question

    13. Newcomer Resources - In Video Question

    14. New Resident Resources

    15. New Resident Resources - In Video Question

    16. New Resident Resources - In Video Question

    17. 211

    18. Meetings & Events

    19. Envision Saint John Dashboard

    20. No Wrong Door Exam

    1. Congratulations!

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