Welcome Ambassador Certification Course

  • What is the Saint John Region Welcome Ambassador Certification course?

    The Saint John Region Welcome Ambassador Certification course is an online, self-paced course that provides regional tourism information, a review of customer service basics, and an introduction to the "No Wrong Door" service model.

  • Who is the Saint John Region Welcome Ambassador Certification course for?

    This certification course is for front line staff of tourism operators throughout the region. It is meant for those who have never taken the Welcome Ambassador Certification before.

  • Why should I take the Saint John Region Welcome Ambassador Certification course?

    This course is designed to give you the tools and resources you need to be a Saint John Region expert! For those welcoming residents and visitors into their businesses, this course is a great way to ensure you're providing accurate information and services, and encouraging visitors to stay, play, and return.

  • How long will it take me to complete the course?

    The course is entirely self-paced, so you'll have as long as you need to complete it. If you sit down and do it all at once, the average time to complete everything is about 1.5 hours.

  • If I completed the course last year, do I need to do it again?

    NEW FOR 2025: We have developed a Recertification Course so you don't have to complete the full training again. See the Recertification FAQs for more details, or visit the course page under "All Courses".

  • Is this course available in French?

    Yes! The Welcome Ambassador Certification course will be available in French in 2025. If the course is not yet available on the "All Courses" tab, please reach out to [email protected] for more information.

Welcome Ambassador Recertification Course

  • What is the Saint John Region Welcome Ambassador Recertification course?

    The Welcome Ambassador Recertification Course is a condensed version of the full Welcome Ambassador Certification. It provides a refresher on regional tourism information, customer service basics, and no wrong door service. It includes full details on new events and initiatives for 2025.

  • Who is the Saint John Region Welcome Ambassador Recertification course for?

    This course is for anyone who has previously completed the Saint John Region Welcome Ambassador course, and would like to be recertified in 2025.

  • Is this course available in French?

    Yes! The Welcome Ambassador Recertification course will be available in French in 2025. If the course is not yet available on the "All Courses" tab, please reach out to [email protected] for more information.

General FAQs

  • Where do I access the training courses?

    Here! You're already in the right place. Click on "All Courses" to get started.

  • Is there a cost associated with any of the courses?

    Nope! All of our courses are completely free to sign up for and take.

  • What happens if I fail my certification exam?

    No worries! You can review the course content and retake the exam as many times as needed to pass it.

  • Exam? Wait, you never mentioned an exam. What exam?

    At the end of each section of the course, you will be required to complete a variety of multiple choice questions on each topic covered. There is no time limit to the exams, and they are 100% open book. You can use any and all tools and resources available to you to complete the exam - it's encouraged! If you don't pass the first time, no worries; you can keep trying until you pass.

  • What if I can't find an answer to my question here?

    If you still have questions, send us an email at [email protected] and we'll be happy to help!

  • What is Thinkific?

    Thinkific is an online learning platform. It is the site hosting our certification courses!