Welcome Ambassador Certification Course

  • What is the Saint John Region Welcome Ambassador Certification course?

    The Saint John Region Welcome Ambassador Certification course is an online, self-paced course that provides regional tourism information, a review of customer service basics, and an introduction to the "No Wrong Door" service model.

  • Who is the Saint John Region Welcome Ambassador Certification course for?

    This certification course is for front line staff of tourism operators throughout the region.

  • Why should I take the Saint John Region Welcome Ambassador Certification course?

    This course is designed to give you the tools and resources you need to be a Saint John Region expert! For those welcoming residents and visitors into their businesses, this course is a great way to ensure you're providing accurate information and services, and encouraging visitors to stay, play, and return.

  • How long will it take me to complete the course?

    The course is entirely self-paced, so you'll have as long as you need to complete it. If you sit down and do it all at once, the average time to complete everything is about 2 hours.

  • If I completed the course last year, do I need to do it again?

    Yes! Your certification expires at the end of each year, so you do have to complete the course again to be re-certified. This ensures you're receiving the most up to date information and are prepared to welcome visitors!

General FAQs

  • Where do I access the training courses?

    Here! You're already in the right place. Click on "All Courses" to get started.

  • Is there a cost associated with any of the courses?

    Nope! All of our courses are completely free to sign up for and take.

  • What happens if I fail my certification exam?

    No worries! You can review the course content and retake the exam as many times as needed to pass it.

  • Exam? Wait, you never mentioned an exam. What exam?

    At the end of each section of the course, you will be required to complete a variety of multiple choice questions on each topic covered. There is no time limit to the exams, and they are 100% open book. You can use any and all tools and resources available to you to complete the exam - it's encouraged! If you don't pass the first time, no worries; you can keep trying until you pass.

  • What if I can't find an answer to my question here?

    If you still have questions, send us an email at [email protected] and we'll be happy to help!

  • What is Thinkific?

    Thinkific is an online learning platform. It is the site hosting our certification courses!