Course curriculum

    1. Welcome to the Saint John Region Visitor Experience Ambassador Training Program!

    2. Pre-Training Survey

    1. Customer Service Basics

    2. Professionalism

    3. Professional Appearance

    4. Working with Others

    5. Effective communication - Listening

    6. Effective Communication - Speaking

    7. Non-Verbal Communication

    8. Phone and Email Communications

    9. Stay, Play & Return

    10. Visitor Servicing

    11. Qualifying Questions

    12. Positive Stories

    13. Service Recovery

    14. Outside Saint John Region

    15. Stay Informed

    16. Freebies

    17. More Pro Tips

    18. Customer Service Exam

    1. Regional Tourism Information

    2. Saint John Region

    3. Welcome Centres

    4. Common Facts

    5. City of Firsts

    6. General Information Exam

    7. Tools & Technologies

    8. Printed Visitor Collateral

    9. DiscoverSaintJohn.com

    10. Social Media

    11. Other Tools & Technologies

    12. Tools & Technologies Exam

    13. Bay of Fundy

    14. Reversing Falls Rapids

    15. The Plank

    16. Fundy-St. Martins

    17. Fundy Trail Parkway

    18. Bay of Fundy Exam

    19. Port Saint John

    20. Cruise Saint John

    21. Cruise Exam

    22. History & Culture

    23. Saint John City Market

    24. Carleton Martello Tower National Historic Site of Canada

    25. Place Fort La Tour

    26. Saint John Jewish Historical Museum

    27. Loyalist House

    28. Quaco Museum

    29. Other Niche Museums

    30. Historic Churches & Cemeteries

    31. First Nations Storytellers

    32. Walking Tours

    33. History & Culture Exam

    34. Art

    35. Murals & Sculptures

    36. Sculpture Saint John International Sculpture Trail

    37. Quilt Barn Tour

    38. Galleries & Studios

    39. Art Exam

    40. The Great Outdoors

    41. Rockwood Park

    42. Dominion Park

    43. Irving Nature Park

    44. Stonehammer UNESCO Global Geopark

    45. Harbour Passage

    46. Exploring Waterways

    47. Hiking

    48. Golf

    49. Winter

    50. The Great Outdoors Exam

    51. Family Fun (1/2)

    52. Family Fun (2/2)

    53. Family Fun Exam

    54. Food & Drink

    55. Food & Drink (1/2)

    56. Food & Drink (2/2)

    57. Taste of the Region Tours

    58. Food & Drink Exam

    59. Retail (1/2)

    60. Retail (2/2)

    61. Retail Exam

    62. Festivals & Events

    63. Imperial Theatre

    64. Gallery Hops

    65. Loyalist City Ribfest

    66. Area 506 Waterfront Container Village

    67. Boxcar Country Music Festival

    68. Area 506 Festival

    69. Fundy Sea Shanty Festival

    70. Fundy Fringe Festival

    71. Third Shift

    72. Saint John Seaglass Festival

    73. Moonlight Bazaar

    74. KV Music Fest

    75. Uptown Sparkles

    76. Farmers Markets

    77. Events Calendar

    78. Festivals & Events Exam

    79. Accommodations

    80. City Centre Accommodations

    81. Other Hotels & Motels

    82. Inns and Bed & Breakfasts

    83. Cottages & Cabins

    84. Camping & Glamping

    85. Pro Tips

    86. Accommodations Exam

    1. Introduction to No Wrong Door Service

    2. Welcome Centres

    3. Why Saint John?

    4. Strategically Located

    5. Door To Shore

    6. Economy & Employment

    7. Development Projects

    8. Vibrant Lifestyle

    9. Active Lifestyle

    10. Entrepreneurial Support

    11. Newcomer Resources

    12. New Resident Resources

    13. 211

    14. Meetings & Events

    15. Envision Saint John Dashboard

    16. No Wrong Door Exam

    17. audio

    1. Congratulations!

    2. Your feedback is important to us!

About this course

  • Free
  • 125 lessons
  • 0 hours of video content