Course curriculum

    1. Welcome to the Saint John Region Welcome Ambassador Training Program!

    2. Pre-Training Survey

    1. Customer Service Basics

    2. Professionalism

    3. Professionalism - In Video Question

    4. Professional Appearance

    5. Working With Others

    6. Effective Communication - Listening

    7. Effective Communication - Speaking

    8. Non Verbal Communication

    9. Non-Verbal Communication - In Video Question

    10. Phone & Email Communications

    11. Stay, Play & Return

    12. Visitor Servicing

    13. Qualifying Questions

    14. Qualifying Question - In Video Question

    15. Positive Stories

    16. Service Recovery

    17. Outside the Saint John Region

    18. Stay Informed

    19. Stay Informed - In Video Question

    20. Freebies

    21. More Pro Tips

    22. Customer Service Exam

    1. Regional Tourism Information

    2. The Saint John Region

    3. Welcome Centres

    4. Common Facts

    5. Common Facts - In Video Question

    6. Navigating To & From the Saint John Region

    7. Cruise in Saint John

    8. General Information Exam

    9. Food & Drink

    10. Food & Drink Uptown Saint John

    11. Dinning in the Saint John Region

    12. Food & Drink - In Video Question

    13. Craft Beer, Wine, and Spirits

    14. Taste of the Region Tours

    15. Local Flavours

    16. Farmers Market

    17. Food & Drink Exam

    18. History

    19. City of Firsts

    20. Saint John City Market National Historic Site

    21. Carleton Martello Tower National Historic Site of Canada

    22. Place Fort La Tour

    23. Museums Throughout the Saint John Region

    24. The New Brunswick Museum

    25. Historic Churches & Cemetries

    26. Historic Churches & Cemeteries - In Video Question

    27. First Nations Storytellers

    28. Walking Tours

    29. History & Culture Exam

    30. Outdoor Adventure

    31. Bay of Fundy

    32. Bay of Fundy - In Video Question

    33. Reversing Falls Rapids

    34. Reversing Falls Rapids - In Video Question

    35. Experiencing the Bay of Fundy in Saint John

    36. Fundy-St. Martins

    37. Fundy Trail Provincial Park

    38. Stonehammer UNESCO Global Geopark

    39. Urban Parks

    40. Exploring Waterways

    41. Exploring Waterways - In Video Question

    42. Biking

    43. Golf

    44. Winter

    45. First dark sky corridor in Canada

    46. Outdoor Adventures Exam

    47. Urban Culture

    48. Galleries & Studios

    49. Self-Guided Art Tours

    50. AREA 506 Waterfront Container Village

    51. Ihtoli-maqahamok - The Gathering Space

    52. Indoor Recreation

    53. Family Fun

    54. Family Fun - In Video Question

    55. Spas

    56. Retail

    57. Urban Culture Exam

    58. Festivals & Events

    59. AREA 506 Events

    60. Shakespeare at Place Fort La Tour

    61. Moonlight Bazaar

    62. The Boardwalk Amphitheatre Concert Series

    63. Saint John Fundy Pride Week

    64. Fundy Sea Shanty Festival

    65. Third Shift

    66. Fundy Fringe Festival

    67. Saint John Seaglass Festival

    68. Air Show Atlantic

    69. KV Music Festival

    70. Dia de los Muertos

    71. Saint John Beer Fest

    72. Uptown Sparkles

    73. Events Calendar

    74. Festivals & Events Exam

    75. Accommodations

    76. City Centre Accommodations

    77. Other Hotels & Motels

    78. Inns, Bed & Breakfasts & Alternative Stays

    79. Accommodation - In Video Question

    80. Cottages & Cabins

    81. Camping & Glamping

    82. Camping & Glamping - In Video Question 1

    83. Accommodation Booking Tips

    84. Accommodations Exam

    85. Tools & Technologies

    86. Printed Visitor Collateral

    87. Printed Visitor Collateral - In Video Question

    88. DiscoverSaintJohn.com

    89. Social Media

    90. Other Tools & Technologies

    91. Tools & Technologies Exam

    1. Introduction

    2. Why Saint John?

    3. Why Saint John: Invest

    4. Why Saint John: Live

    5. Why Saint John: Visit

    6. Lifestyle

    7. New Resident Resources

    8. New Resident Service Tool

    9. New Resident Resources - In Video Question

    10. New Resident Resources - In Video Question

    11. Entrepreneurial Supports

    12. Meetings, Conventions & Major Events

    13. No Wrong Door Exam

    1. Congratulations

    2. Your feedback is important to us!

About this course

  • Free
  • 130 lessons
  • 1.5 hours of video content

Discover your potential, starting today

Enroll today