Course curriculum

    1. Welcome to the Saint John Region Welcome Ambassador Training Program!

    2. *Pre-Training Survey

    1. Customer Service Basics

    2. Professionalism

    3. Professionalism - In Video Question

    4. Professional Appearance

    5. Working With Others

    6. Effective Communication - Listening

    7. Effective Communication - Speaking

    8. Non Verbal Communication

    9. Non-Verbal Communication - In Video Question

    10. Phone & Email Communications

    11. Stay, Play & Return

    12. Visitor Servicing

    13. Qualifying Questions

    14. Qualifying Question - In Video Question

    15. Positive Stories

    16. Service Recovery

    17. Outside the Saint John Region

    18. Stay Informed

    19. Stay Informed - In Video Question

    20. Freebies

    21. More Pro Tips

    22. Customer Service Exam

    1. Regional Tourism Information

    2. Saint John & the Towns by the Bay

    3. Welcome Centres

    4. Common Facts

    5. Common Facts - In Video Question

    6. Navigating To & From the Saint John Region

    7. Cruise in Saint John

    8. General Information Exam

    9. Food & Drink

    10. Food & Drink Uptown Saint John

    11. Dinning in the Saint John Region

    12. Food & Drink - In Video Question

    13. Craft Beer, Wine, and Spirits

    14. Taste of the Region Tours

    15. Local Flavours

    16. Farmers Market

    17. Food & Drink Exam

    18. History

    19. City of Firsts

    20. Saint John City Market National Historic Site

    21. Carleton Martello Tower National Historic Site of Canada

    22. Place Fort La Tour

    23. Museums Throughout the Saint John Region

    24. Historic Churches & Cemetries

    25. Historic Churches & Cemeteries - In Video Question

    26. First Nations Storytellers

    27. Walking Tours

    28. History & Culture Exam

    29. Outdoor Adventure

    30. Bay of Fundy

    31. Bay of Fundy - In Video Question

    32. Reversing Falls Rapids

    33. Reversing Falls Rapids - In Video Question

    34. Reversing Falls - In Video Question

    35. Experiencing the Bay of Fundy in Saint John

    36. Fundy-St. Martins

    37. Fundy Trail Provincial Park

    38. Stonehammer UNESCO Global Geopark

    39. Urban Parks

    40. Exploring Waterways

    41. Exploring Waterways - In Video Question

    42. Biking

    43. Golf

    44. Winter

    45. Outdoor Adventures Exam

    46. Urban Culture

    47. Galleries & Studios

    48. Self-Guided Art Tours

    49. AREA 506 Waterfront Container Village

    50. Ihtoli-maqahamok - The Gathering Space

    51. Indoor Recreation

    52. Family Fun

    53. Family Fun - In Video Question

    54. Spas

    55. Retail

    56. Urban Culture Exam

    57. Festivals & Events

    58. AREA 506 Events

    59. Shakespeare at Place Fort La Tour

    60. Moonlight Bazaar

    61. Fundy Sea Shanty Festival

    62. Buskers on the Boardwalk

    63. Fundy Fringe Festival

    64. Third Shift

    65. Saint John Seaglass Festival

    66. KV Music Festival

    67. Uptown Sparkles

    68. Events Calendar

    69. Festivals & Events Exam

    70. Accommodations

    71. City Centre Accomodations

    72. Other Hotels & Motels

    73. Inns and Bed & Breakfasts

    74. Accommodation - In Video Question

    75. Cottages & Cabins

    76. Camping & Glamping

    77. Camping & Glamping - In Video Question 1

    78. Accommodation Booking Tips

    79. Accommodations Exam

    80. Tools & Technologies

    81. Printed Visitor Collateral

    82. Printed Visitor Collateral - In Video Question

    83. DiscoverSaintJohn.com

    84. Social Media

    85. Other Tools & Technologies

    86. Tools & Technologies Exam

    1. Introduction

    2. Why Saint John?

    3. Why Saint John: Invest

    4. Why Saint John: Live

    5. Why Saint John: Visit

    6. Lifestyle

    7. New Resident Resources

    8. New Resident Service Tool

    9. New Resident Resources - In Video Question

    10. New Resident Resources - In Video Question

    11. Entrepreneurial Supports

    12. Meetings, Conventions & Major Events

    13. No Wrong Door Exam

    1. Congratulations

    2. Your feedback is important to us!

About this course

  • Free
  • 125 lessons
  • 1.5 hours of video content

Discover your potential, starting today

Enroll today