Course curriculum

    1. Welcome to the Saint John Region Welcome Ambassador Recertification Program!

    2. *Pre-Training Survey

    1. Customer Service Basics

    2. Professionalism

    3. Professionalism - In Video Question

    4. Professional Appearance

    5. Working With Others

    6. Effective Communication - Listening

    7. Effective Communication - Speaking

    8. Non Verbal Communication

    9. Non-Verbal Communication - In Video Question

    10. Phone & Email Communications

    11. Stay, Play & Return

    12. Visitor Servicing

    13. Qualifying Questions

    14. Qualifying Question - In Video Question

    15. Positive Stories

    16. Service Recovery

    17. Outside the Saint John Region

    18. Stay Informed

    19. Stay Informed - In Video Question

    20. Freebies

    21. More Pro Tips

    22. Customer Service Exam

    1. Regional Tourism Information

    2. Saint John & the Towns by the Bay

    3. Welcome Centres

    4. Common Facts

    5. Common Facts - In Video Question

    6. Navigating To & From the Saint John Region

    7. Cruise in Saint John

    8. General Information Exam

    9. Food & Drink

    10. Food and Drink Review

    11. Taste of the Region Tours

    12. Food & Drink Exam

    13. History

    14. City of Firsts

    15. History Review

    16. History & Culture Exam

    17. Outdoor Adventure

    18. Bay of Fundy

    19. Reversing Falls Rapids

    20. Reversing Falls - In Video Question

    21. Experiencing the Bay of Fundy in the Saint John Region

    22. Stonehammer UNESCO Global Geopark

    23. Outdoor Adventure Review

    24. Outdoor Adventures Exam

    25. Urban Culture

    26. Galleries, Studios, and Public Art

    27. AREA 506 Waterfront Container Village

    28. Ihtoli-maqahamok - The Gathering Space

    29. Indoor Recreation, Relaxation, and Family Fun

    30. Retail

    31. Urban Culture Exam

    32. Festivals & Events

    33. AREA 506 Events

    34. Shakespeare at Place Fort La Tour

    35. Moonlight Bazaar

    36. Fundy Sea Shanty Festival

    37. Buskers on the Boardwalk

    38. Fundy Fringe Festival

    39. Third Shift

    40. Saint John Seaglass Festival

    41. KV Music Festival

    42. Uptown Sparkles

    43. Events Calendar

    44. Festivals & Events Exam

    45. Accommodations

    46. Accommodation Booking Tips

    47. Accommodations Exam

    48. Tools & Technologies

    49. Printed Visitor Collateral

    50. DiscoverSaintJohn.com

    51. Social Media

    52. Other Tools & Technologies

    53. Tools & Technologies Exam

    1. Introduction

    2. Why Saint John?

    3. Why Saint John: Invest

    4. Why Saint John: Live

    5. Why Saint John: Visit

    6. Lifestyle

    7. New Resident Resources

    8. New Resident Service Tool

    9. New Resident Resources - In Video Question

    10. New Resident Resources - In Video Question

    11. Entrepreneurial Supports

    12. Meetings, Conventions & Major Events

    13. No Wrong Door Exam

    1. Congratulations

    2. Your feedback is important to us!

About This Course

  • Free
  • 1 hour of video content

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