Course curriculum

    1. Welcome to the Saint John Region Welcome Ambassador Recertification Program!

    2. Pre-Training Survey

    1. Customer Service Basics

    2. Professionalism

    3. Professionalism - In Video Question

    4. Professional Appearance

    5. Working With Others

    6. Effective Communication - Listening

    7. Effective Communication - Speaking

    8. Non Verbal Communication

    9. Non-Verbal Communication - In Video Question

    10. Phone & Email Communications

    11. Stay, Play & Return

    12. Visitor Servicing

    13. Qualifying Questions

    14. Qualifying Question - In Video Question

    15. Positive Stories

    16. Service Recovery

    17. Outside the Saint John Region

    18. Stay Informed

    19. Stay Informed - In Video Question

    20. Freebies

    21. More Pro Tips

    22. Customer Service Exam

    1. Regional Tourism Information

    2. The Saint John Region

    3. Welcome Centres

    4. Common Facts

    5. Common Facts - In Video Question

    6. Navigating To & From the Saint John Region

    7. Cruise in Saint John

    8. General Information Exam

    9. Food & Drink

    10. Food and Drink Review

    11. Taste of the Region Tours

    12. Food & Drink Exam

    13. History

    14. City of Firsts

    15. The New Brunswick Museum

    16. History Review

    17. History & Culture Exam

    18. Outdoor Adventure

    19. Bay of Fundy

    20. Reversing Falls Rapids

    21. Reversing Falls - In Video Question

    22. Experiencing the Bay of Fundy in the Saint John Region

    23. Stonehammer UNESCO Global Geopark

    24. Outdoor Adventure Review

    25. Cliff Valley Astronomy

    26. Outdoor Adventures Exam

    27. Urban Culture

    28. Galleries, Studios, and Public Art

    29. AREA 506 Waterfront Container Village

    30. Ihtoli-maqahamok - The Gathering Space

    31. Indoor Recreation, Relaxation, and Family Fun

    32. Retail

    33. Urban Culture Exam

    34. Festivals & Events

    35. AREA 506 Events

    36. Shakespeare at Place Fort La Tour

    37. Moonlight Bazaar

    38. The Boardwalk Amphitheatre Concert Series

    39. Saint John Fundy Pride Week

    40. Fundy Sea Shanty Festival

    41. Third Shift

    42. Fundy Fringe Festival

    43. Saint John Seaglass Festival

    44. Air Show Atlantic

    45. KV Music Festival

    46. Dia de los Muertos

    47. Saint John Beer Fest

    48. Uptown Sparkles

    49. Events Calendar

    50. Festivals & Events Exam

    51. Accommodations

    52. Accommodation Booking Tips

    53. Accommodations Exam

    54. Tools & Technologies

    55. Printed Visitor Collateral

    56. DiscoverSaintJohn.com

    57. Social Media

    58. Other Tools & Technologies

    59. Tools & Technologies Exam

    1. Introduction

    2. Why Saint John?

    3. Why Saint John: Invest

    4. Why Saint John: Live

    5. Why Saint John: Visit

    6. Lifestyle

    7. New Resident Resources

    8. New Resident Service Tool

    9. New Resident Resources - In Video Question

    10. New Resident Resources - In Video Question

    11. Entrepreneurial Supports

    12. Meetings, Conventions & Major Events

    13. No Wrong Door Exam

    1. Congratulations

    2. Your feedback is important to us!

About This Course

  • Free
  • 1 hour of video content

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